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Management & Leadership Courses

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Management Training Course

Management Training Course

This course has been designed for newly appointed and experienced managers to enhance their softskills and allow them to become more confident and competent in all areas that are central to their role. The course puts an emphasis on Employee Engagement and covers Team Development, Performance Management, Coaching and Motivating staff.

Management Training Course
Workplace Coaching Training

Workplace Coaching Training

This programme equips delegates with the core knowledge, skills, behaviours and practical methods to plan and conduct effective coaching sessions. It is aimed at those who coach as part of their role and is designed to help them support the learning and development of individuals and teams. Delegates will gain the skills to deliver cost effective ...

Workplace Coaching Training

Project Management & Lean Courses

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Kanban Practitioner Course

Kanban Practitioner Course

Kanban Practitioner Course is a highly interactive two-day course and provides in-depth training in Kanban practices and the principles that underpin the Kanban method, including a fully immersive Kanban simulation. The Kanban method is an evolutionary approach to change and change management by starting with what you already do ...

Kanban Practitioner Course
Technical Writing Training Course

Technical Writing Training Course

Scientific, engineering or other technical knowledge is wasted if you can't communicate it. Good technical writing skills are vital if you actually want anyone to read - and then act on - your research findings, ideas or recommendations. Our approach to technical report writing is to look at writing about complex subjects in a succinct and logical ...

Technical Writing Training Course

Agile Project Management Courses

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PSM™ Professional Scrummaster Course

PSM™ Professional Scrummaster Course

This 2 Day course (run in Dublin & Cork) is your first step to becoming a PSM™ Professional Scrum Master. At the end of this course you will have all the practical skills of a scrummaster and be ready to become a certified PSM™ Professional Scrum Master. The course combines a mixture of class room study, group exercises & discussions and real-world ...

PSM™ Professional Scrummaster Course
UX Foundation Course

UX Foundation Course

Our 2-day UX (User Experience) Training Course will give you techniques and tips for designing interactive products that deliver happy customers and measurable business benefits. User centered design techniques help you understand your users better, improve the user experience and so increase sales and improve customer satisfaction. By getting ...

UX Foundation Course

Sales & Business Development Courses

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Proposal Writing Training Course

Proposal Writing Training Course

Writing a tender or bid in response to an invitation to tender or request for proposal is often a key part of winning new business, especially for larger contracts. Even when a contract is not put out to tender, winning the business still frequently involves writing a sales proposal. Yet many people see it as a chore - an obstacle between the "real" work of ...

Proposal Writing Training Course
Upselling for Customer Service Training

Upselling for Customer Service Training

Strong selling, upselling and cross-selling strategies will increase your revenue, build strong customer relationships and encourage repeat business. If you and your staff are not using any upselling or cross-selling techniques, you are allowing thousands of euro of business walk out the door every year. In this workshop, you will learn phrases and words ...

Upselling for Customer Service Training

Finance & Credit Control Courses

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Excel Training for Finance Teams

Excel Training for Finance Teams

Accountants and Finance team members generally use a great deal of Excel on a daily basis. The course is designed to include new tools and techniques using Excel 2013. We’ll explore useful formulas, simple evaluation and rapid reporting. To ensure you get the most out of your training we recommend that we use an example of your data. The course is ...

Excel Training for Finance Teams
Finance for Senior Managers & Directors

Finance for Senior Managers & Directors

As a director, whether executive or non-executive, you have responsibilities beyond the norm. Your financial role extends beyond management to financial strategy, corporate governance, group structure and stakeholder expectations. This two-day course covers finance from the point of view of a director whose primary expertise is not financial, yet who ...

Finance for Senior Managers & Directors

Information Technology Courses

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Introduction to MS® Excel Training

Introduction to MS® Excel Training

Microsoft Excel is a useful tool for generating spreadsheets from a number of data sources. Using calculations and predefined formulas, users can easily manage any type of data including budgets, financial data, statistical data, reports, charts, graphs, and small lists. On the course you will be introduced to many of the topics required for the Microsoft Office ...

Introduction to MS® Excel Training
PowerPoint Presentation Skills Course

PowerPoint Presentation Skills Course

PowerPoint is a most useful tool for the presenter - it is also the most misused tool. It has coined phrases such as ‘Death by PowerPoint’, ‘Bullet Point maze’, and MEGO*. The reality is most PowerPoint presentations have little ‘Power’, and often lose the ‘Point. (*Mine Eyes Glaze Over)! This standalone course is designed for candidates who feel that they have a ...

PowerPoint Presentation Skills Course

Learning & Development Courses

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Dispute Resolution Course

Dispute Resolution Course

This Dispute Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where ...

Dispute Resolution Course
Career Coaching Workshop

Career Coaching Workshop

Attend this Career Coaching course which delves into the key role career coaching plays in assisting with important life and career issues; along with HR strategies, in collaborative, proactive and very marketable ways. Delegates will be equipped with a career-coaching model and learn the key strategies for dealing with client concerns while using knowledge and ...

Career Coaching Workshop

Communications & Presentations Courses

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Advanced Communication Skills Training

Advanced Communication Skills Training

The Advanced Communication Skills Training is a 1-day highly interactive course which will challenge and stimulate you to think again, about how to communicate with colleagues and superiors in a large 'organisational' context. The course covers influencing and assertiveness strategies to help you contribute more and communicate well in a professional ...

Advanced Communication Skills Training
Introduction to Presentation Skills Training

Introduction to Presentation Skills Training

This Introduction to Presentation Skills training is designed to provide delegates with a comprehensive overview of public speaking. The trainers at DCM Learning realise how nervous public speaking can make someone. Even more experienced delegates can suffer from anxieties and nerves, preventing them from confidently delivering their core message. This one-day ...

Introduction to Presentation Skills Training

Written Communications Courses

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Advanced Report Writing Training

Advanced Report Writing Training

Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. During this workshop, we spend time writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You will also become more skilled at writing proposals ...

Advanced Report Writing Training
Minute Taking Training Course

Minute Taking Training Course

Make minute taking a complete breeze. Using a few simple yet brilliantly effective techniques, you can be in total control, get to the heart of the meeting and have the confidence to know that you’ve got everything covered. A minute taker has a key role in ensuring meetings are productive. You want to be confident and competent in this role. Throughout the day ...

Minute Taking Training Course

Personal Effectiveness Courses

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Negotiation Skills Training Course

Negotiation Skills Training Course

This course is for anyone who may need to negotiate with others. As such it is very suitable for managers, supervisors and team leaders. The course covers how to achieve effective outcomes especially in reference to difficult situations. Delegates will discover their individual style of negotiation and how to develop their style to become highly effective negotiators. This ...

Negotiation Skills Training Course
Personal Effectiveness Workshop

Personal Effectiveness Workshop

This personal effectiveness training course provides practical frameworks and techniques to improving your overall effectiveness in the workplace. As organisations and expectations are rapidly changing, the demands for professionals to maximise their efficiency and effectiveness has increased. Through the activities included in this course, you will develop your ...

Personal Effectiveness Workshop

Customer Service Courses

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Customer Retention Training Course

Customer Retention Training Course

This innovative course in customer relationship management will equip participants with the skills to develop a retention strategy that fosters customer loyalty and enhances ROI. Participants will learn how to plan, develop, execute and assess a profitable customer retention strategy with an optimum blend of online & offline marketing and customer service. This course ...

Customer Retention Training Course
Receptionist Skills Training Course

Receptionist Skills Training Course

The receptionist is the first point of contact with your customers. Your receptionist needs to create a long lasting good impression within moments. Your customers need to experience how good it feels walking into your company, so they stay loyal and committed. This interactive course will enable receptionists to develop their customer service skills and communication skills ...

Receptionist Skills Training Course

Digital Marketing Courses

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Complete Google Analytics Training | 2 Days

Complete Google Analytics Training | 2 Days

This comprehensive training course gives you the knowledge and confidence to use Google Analytics and data-driven insight to improve your Marketing decisions. By the end of the course you will have gained detailed knowledge of Google Analytics and skills to use your data in the most effective way. This training course is aimed at marketers and analysts ...

Complete Google Analytics Training | 2 Days
Twitter Training Course

Twitter Training Course

When it comes to marketing your business, Twitter is arguably the most effective tool of all the social channels. It connects you with your customers in real-time in a way that was never possible before. It lets your clientele get a real feel for who they are going to do business with before putting their hands in their pocket. This is why it is pivotal that your business is ...

Twitter Training Course

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