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International Customer Service Training

International Customer Service Training

This International Customer Service training course, built on the foundation of extensive international experience and research, delves into attitudes to customer service and international customer service techniques used across the globe and prepares the staff for all stages of dealing with the customers from various cultures. International customer service plays an ...

International Customer Service Training
Executive PA (Personal Assistant) Course

Executive PA (Personal Assistant) Course

This highly participative course is designed for experienced PAs and secretaries who wish to develop their managerial skills in order to take on more responsibility in the future. Suitable for senior PAs and executive secretaries, management assistants and executive assistants who are looking to increase their performance and develop their managerial capability. Learn how ...

Executive PA (Personal Assistant) Course
Customer Complaint Handling Training

Customer Complaint Handling Training

This course will provide participants with the crucial skills and confidence to improve their handling of customer complaints with the goal of reaching a satisfactory solution that increases customer retention and loyalty. How an organisation handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling ...

Customer Complaint Handling Training
Customer Relationship Management Course

Customer Relationship Management Course

Putting the customer first is one of the most valuable strategies for building a business. Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer. On our Customer Relationship Management course you will learn how to refocus your ...

Customer Relationship Management Course
Call Centre Customer Service Training

Call Centre Customer Service Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This call center training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and ...

Call Centre Customer Service Training
Executive Secretary Course

Executive Secretary Course

This highly participative course is designed for experienced PAs and secretaries who wish to develop their managerial skills in order to take on more responsibility in the future. Suitable for senior PAs and executive secretaries, management assistants and executive assistants who are looking to increase their performance and develop their managerial capability. Learn ...

Executive Secretary Course
Call Centre Agent Training

Call Centre Agent Training

This course has been designed and adapted for a number of DCM's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series ...

Call Centre Agent Training
Customer Service via Email & Online Chat

Customer Service via Email & Online Chat

Our Customer Service via Email course is designed to provide delegates with the skills necessary to respond to customer service queries via email. In order to do this effectively, delegates will develop skills that will help them interact with customers in a positive and professional manner. In this course, delegates will learn important principles and ...

Customer Service via Email & Online Chat
Upselling for Customer Service Training

Upselling for Customer Service Training

Strong selling, upselling and cross-selling strategies will increase your revenue, build strong customer relationships and encourage repeat business. If you and your staff are not using any upselling or cross-selling techniques, you are allowing thousands of euro of business walk out the door every year. In this workshop, you will learn phrases and words that trigger ...

Upselling for Customer Service Training
Online Chat Customer Service Training

Online Chat Customer Service Training

Online chat is one of the most popular methods of communication among customer service providers. Unlike telephone calls where you can gauge your response based on tone of voice, online chat requires an ability to think quickly and solve customer problems without the benefit of a direct conversation. Online chat continues to grow as a customer service delivery ...

Online Chat Customer Service Training

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