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Upselling for Call or Contact Centres Training

Upselling for Call or Contact Centres Training

Strong selling, upselling and cross-selling strategies will increase your revenue, build strong customer relationships and encourage repeat business. If you and your staff are not using any upselling or cross-selling techniques, you are allowing thousands of euro of business walk out the door every year. In this workshop, you will learn phrases and words that trigger ...

Upselling for Call or Contact Centres Training
Executive Assistant Course

Executive Assistant Course

This highly participative course is designed for experienced PAs and secretaries who wish to develop their managerial skills in order to take on more responsibility in the future. Suitable for senior PAs and executive secretaries, management assistants and executive assistants who are looking to increase their performance and develop their managerial capability. Learn ...

Executive Assistant Course
Customer Service Strategy Workshop

Customer Service Strategy Workshop

For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer. Our course will provide your organisation with the skills and approaches needed to develop and embed a customer service strategy that delivers. The course ...

Customer Service Strategy Workshop
Telephone Techniques Training Course

Telephone Techniques Training Course

This developing effective telephone techniques training course will enable delegates to develop, or refresh, the techniques and skills required to make and take calls effectively. They will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers. This course has been developed for people who ...

Telephone Techniques Training Course
Customer Service Excellence Workshop

Customer Service Excellence Workshop

In our Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review your ...

Customer Service Excellence Workshop
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