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Customer Relationship Management Course

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Putting the customer first is one of the most valuable strategies for building a business. Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer. On our Customer Relationship Management course you will learn how to refocus your business to concentrate on your customers, building long lasting relationships that allow you to beat the competition.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Customer Relationship Management Course Brochure. The brochure contains: Course Format; Trainer Profiles; Testimonials; Course Syllabus; Full 2018 Timetable & Course Fee.

Get the Customer Relationship Brochure & 2018 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2018 Timetable
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What the participant will learn

  • To understand your role in achieving good customer relationship management with a customer and/or stakeholders
  • To understand the key skills needed to carry out successful customer relationship management, in order to build more productive & mutually rewarding relationships with customers and/or stakeholders
  • To understand the skills to communicate with and influence customers & stakeholders

What is covered on this course?


    • Customer Relationship Management

      What is CRM?; Why organisations undertake CRM; Features of good CRM

    • Managing Your Customers' Needs & Expectations

      Understanding customer’s & stakeholder’s needs & expectations; The four basic needs of customers, and how to identify them; The moments of truth with customers & stakeholders – the 4 P’s; Understanding what your customers & stakeholders expect of you and your organisation, and managing customer & stakeholder expectations

    • Communication

      Communication skills of effective CRM providers; Building relationships with customers & stakeholders; Identifying and using non-verbal communication; Identifying customers & stakeholders preferred communication styles, and adapting your communication style to influence them

    • Active Listening & Questioning Skills

      Use of questioning techniques to understand, establish & re-establish customer & stakeholder needs; Objectives – Expectations - Motivations; Developing empathetic relationships as a tool for effective influence

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Customer Relationship Management Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 28 April 2016 14 14 Fully Booked
Dublin | Training Centre 10 June 2016 14 14 Fully Booked
Dublin | Training Centre 15 November 2016 14 14 Fully Booked

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What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2018 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Customer Relationship Management

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)