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Customer Service Training Course

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Onsite Training?

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Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with the tools to provide a consistently high quality customer experience. Gaining customers is 5 times harder than keeping them, therefore good customer service skills are crucial for your business' reputation.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Customer Service Course Brochure. The brochure contains: Course Format; Trainer Profiles; Testimonials from Attendees; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Customer Service Brochure & 2017 Timetable Instantly

What's Inside the Brochure?
  • Full Course Outline & Trainer Profile
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
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Who is this course for?

For customer-facing front-line and support staff, whose actions can have a significant impact on their company's reputation and success. The course covers the key principles, attitudes and skills essential for delivering an excellent customer experience, to gain, maintain and grow existing relationships.

What are the key benefits of this course?

  • Discover Innovative Customer Service Skills & Techniques.
  • Create A Positive & Memorable Customer Service Experience.
  • Manage Customer Expectations & Exceed Them Whenever Possible.
  • Staff Will Gain A New Motivation & A Strong Desire To Succeed In Customer Service.
  • Address & Resolve Customer Dissatisfaction & Complaints.

What is covered in this course?

  • Understand what customer service really is.
  • Understand what our customers want.
  • Understand how communication works.
  • Understand the importance of choosing a great attitude.
  • Understand who your customers are and celebrate their differences.
  • Understand the power of communication and how we can use this to develop relationships.
  • Learn how to go the extra mile.
  • Understand the importance of listening.
  • Learn a magic formula that will help you create powerful conversation and build rapport through the art of questioning.
  • Learn a 'killer question' that will help you problem solve and reduce minor conflict and say 'NO' with confidence.

Please Note: We can tailor the above customer service course to meet your exact training requirements. Get a tailored training quote for your customer service training today Click Here

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your customer service training today Click Here

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Telephone Skills

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 8 June 2016 14 14 Fully Booked
Dublin | Training Centre 14 October 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2017 14 14 Fully Booked

Get the Full Course Brochure & 2017 Timetable Instantly

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Get the Customer Service Brochure Instantly

What's Inside the Brochure?
  • Full Course Outline & Trainer Profile
  • Testimonials from previous attendee's
  • Fee's and 2017 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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Download the 2014 Customer Service schedule instantly

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)