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Customer Service via Email & Online Chat

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Onsite Training?

We can come to you - wherever you are with work- shops and training sessions tailored to your specific needs.

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If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but you’ve got to make your communications clear and concise. This course guides and equips participants with practical skills in driving effective email customer service campaigns encompassing design, delivery, testing, and analysis.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Customer Service via Email Course Brochure. The brochure contains: Course Format; Certification; Trainer Profiles; Previous Clients; Course Syllabus; Full 2018 Timetable & Course Fee.

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What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2018 Timetable
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By the end of the course you will be able to:

  • Manage the customer's initial contact
  • Address the customer's issues
  • Close communications with the customer once all issues have been resolved

What is covered on this course?


  • Managing the Customer's Initial Contact

    Accept a Customer Contact; Address a Customer's Emotional State; Address Your Own Emotional State

  • Addressing Customer Issues

    Assess Customer Issues; Develop Solutions; Negotiate to Reach a Solution

  • Closing Communications

    Upsell Additional Products; Conclude Customer Contact; Follow Up; Release Stress

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Customer Service via Email Training today Get Your Quote

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 7 June 2016 14 14 Fully Booked
Dublin | Training Centre 13 October 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2018 14 14 Fully Booked

Get the Full Course Brochure & 2018 Timetable Instantly

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Get the Excel Training Course Brochure Now

What's Inside the Brochure?
  • Full course & certification outline
  • Career opportunities & trends
  • Fee's and 2018 Timetable

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Mediation Skills Onsite Guide

  • Full details of the Mediation Skills Course

  • Case studies from companies we have delivered the Mediation Skills Course onsite with

  • 2014 Timetable for our public courses

  • Our onsite Mediation Skills trainer profiles

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Get the 2014 Mediation Skills Course Timetable

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Customer Service via Email & Online Chat

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)