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Dealing with Aggressive Behaviour Training

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Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? What’s the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme will teach staff how to deal with aggression, both face to face and on the telephone. It will help your staff to be able to spot danger signs and to take a planned and practiced approach to volatile situations.

The programme takes a proactive, practical approach to reducing the risk of aggressive or violent situations and improving the safety of all staff. 

Get Answers to Your Questions in the Dealing with Aggressive Behaviour Course Brochure. The brochure contains: Course Format; Trainer Profiles; Previous Clients; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Dealing with Aggressive Behaviour Brochure & Timetable

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
Download Now

By the end of this course you will be able to:

  • State the difference between assertiveness and aggression
  • Understand how to express anger in a fair and assertive way
  • Manage yours, and others', early warnings and triggers to avoid anger and aggression escalating (including managing stress and pressure)
  • Channel potentially negative emotions positively (e.g. fear, resentment, guilt)
  • Recognise and utilise coping strategies when dealing with negative situations
  • Read and feed your own, and others', needs to prevent aggression arising and to minimise its negative impact if it does so
  • Develop long term strategies to reduce your susceptibility to feelings of anger and frustration
  • Plan a personal strategy for managing anger in the workplace

What will you learn on this course?


  • Reasons Behind Anger and Aggression and their Effect on You and Others

    Understanding how and why you get angry or aggressive; The effects of anger and how it is displayed – physical and psychological; Levels of anger – irritation to rage – early warnings and triggers ; The effect of angry behaviour on the business and others

  • Recognise and use Personal Coping Strategies when Dealing with Negative Situations

    A step-by-step approach to managing anger and aggression; Choosing the appropriate approach for each situation; Using assertive behaviour as opposed to aggression; Managing subtler forms of aggression – manipulation, undermining, put downs, isolating, patronising, etc.

  • Breaking out of the Emotional Cycle

    The games people play – understanding; Transactional analysis reframing your response; Reducing your stress levels by taking control of your emotions

  • Mediation – how to ‘referee’ between others

    When to mediate and when not, who is appropriate and when; Skills and step by step guide to mediating; Support and development for mediators

  • Develop Strategies to Reduce your Susceptibility to Feelings of Anger and Frustration

    Dealing with the triggers that make us and others angry; Making lasting changes; Developing a practical personal action plan using robust tools and techniques learnt from the course

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Dealing with Aggressive Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 14 June 2016 14 14 Fully Booked
Dublin | Training Centre 17 November 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2017 14 3 Book Now

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Dealing with Aggressive Behaviour

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)