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International Customer Service Training

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Onsite Training?

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Imagine an environment in which people are truly connected to their work and want to provide the best service possible to their customers. Our highly practical 1 day course has the ultimate goal of providing your staff with the tools to provide a consistently high quality customer experience when dealing with international customers over the phone, via skype or face to face. The courses looks at barriers to communication such as language difficulties and time differences and gives delegates tips and advice on overcoming these.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the International Customer Service Course Brochure. The brochure contains: Course Format; Trainer Profiles; Testimonials; Course Syllabus; Full 2018 Timetable & Course Fee.

Get the International Customer Service Brochure & 2018 Timetable

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2018 Timetable
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Who should attend this course?

This International Customer Service training course is targeted at individuals who hold some experience of importing and exporting but are seeking out a broader understanding of documentation and procedures.

Learning Outcomes:


Upon successful completion of this International Customer Service training course, delegates will be able to:

  • Manage their international customer service effectively, understand various cultural attitudes to customer service and customer support
  • Analyse and understand international customer needs, decoding body language, dealing with customers across the language barrier, avoiding the risk of causing offence
  • Recognise and utilize different, country-specific customer service techniques and the powers of persuasion
  • Understand culture specific attitudes to: questioning, service expectations, attitude to time and deadlines
  • Manage misunderstandings and conflicts, deal with emergencies in accordance with national expectations of various cultures

Training Course Content:


The content of this International Customer Service training course is structured to answer the following questions:

  • What are the attitudes to customer service across the globe?
  • What steps of the customer journey are most important in China, India, Middle East, USA, UK, etc.?
  • Can you recognise the true customer needs, breaking the language barrier and reading body language?
  • How do you manage difficult customers and deal with crisis in various cultures?

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your International Customer Service Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 9 June 2016 14 14 Fully Booked
Dublin | Training Centre 6 October 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2018 14 3 Book Now

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What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2018 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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International Customer Service

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)