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Debt Collection Training Course

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This course has been designed to balance good customer service with good debt collection. The course focuses on good communications and negotiation skills while dealing with the common problem of overdue accounts. We will show you the best collection techniques and how to be firm and effective in your approach. By the end of this course you will have step-by-step approach for dealing with your ledger and increasing the number of bad debts settled.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Debt Collection Course Brochure. The brochure contains: Course Format; Trainer Profiles; Testimonials from Attendees; Course Syllabus; Full 2018 Timetable & Course Fee.

Get the Debt Collection Brochure & 2018 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2018 Timetable
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Who should attend this course?

This course is perfect for anyone involved in collecting cash within their organisation. This includes Credit Controllers, Accounts Personnel, Business Owners etc.

What is covered on this course?

This 1 Day course is highly practical and provides a step-by-step approach to reducing your bad debts. Topics Include:

    • Understanding Credit

      Why do we offer credit to our customers?; Reducing the risks of bad debts; How late/non payments effects our business; Psychology of cash collection;

    • Understanding our Customers

      The customers perspective; Keeping a positive, professional attitude; Types of Customers - Willing and Able/Unwilling but Able etc;

    • Telephone Techniques

      Face-to-face versus Telephone communication; Planning your call; Controlling the call; Handling Objections; Getting commitment to a payment arrangement;

    • Collecting Tough Debts

      Determining "Can't Pay" versus "Won't Pay"; Negotiation and persuasion techniques; Problem solving; Dealing with conflict; 

    • The Next Step

      Follow Up - emails/letters/keeping records/evaluating the call

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Debt Collection Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 15 June 2016 14 14 Fully Booked
Dublin | Training Centre 17 November 2016 14 14 Fully Booked
Dublin | Training Centre 26 May 2018 14 13 Get the Last Place

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What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2018 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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Download the 2014 Debt Collection Course schedule instantly

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Debt Collection

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)