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Certified Mediation Skills Course

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Commencing mediation before employment relationships are terminated and lawsuits are filed can turn adversaries into collaborators. Staff trained to handle this kind of dispute resolution should be part of every employer's tool kit. the mediation alternative often provides a more timely way of resolving disputes. When parties want to get on with business or their lives, mediation may be desirable as a means of producing rapid results. This course will enable you to develop the particular skills and methods required for successful mediation and conflict management of workplace and organisational conflicts and disputes.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Certified Mediation Skills Course Brochure. The brochure contains: Course Format; Certification; Trainer Profiles; Previous Clients; Course Syllabus; Full 2018 Timetable & Course Fee.

Get the Certified Mediation Brochure & 2018 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2018 Timetable
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What is covered in this Mediation Skills Course?

The overall aim of this course is to provide students with a comprehensive understanding of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. The course takes a very practical approach utilising a blend of interactive role play, peer coaching and case-study based discussion. This course is suitable for managers, HR consultants, counsellors and aspiring mediators.

What will you learn on the course?


  • Day 1: Introduction to Mediation

    What is mediation and why should we use it?; Importance of mediation on a national and global level; Understanding conflict; How people commonly deal with conflict; Understanding conflict style; Introduction to mediation

  • Day 2: The Role of the Mediator

    The role of the mediator; When and how to introduce mediation; Skills a mediator must acquire; Listening, questions, re-framing; Clarifying and summarising

  • Day 3: Mediation Preparation

    Preparing to mediate; Pre-mediation meetings; Facilitating: introductions, storytelling, framing, solution and agreements; Video presentation and case study workshop

  • Day 4: Mediation Review Process

    Mediation process review; Role-play with feedback session; Different mediation styles and types; How mediation interacts with other forms of dispute resolution; Q & A sessions

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your mediation skills training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 18/19 February 2016 14 14 Fully Booked
Dublin | Training Centre 21/22 April 2016 14 14 Fully Booked
Dublin | Training Centre 14/15 June 2016 14 14 Fully Booked

Get the Full Course Brochure & 2018 Timetable Instantly

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Get the Mediation Skills Brochure Instantly

What's Inside the Brochure?
  • Mediation Career Roadmap | 12 Page Guide
  • Full Course & Certification Outline
  • Fee's and 2018 Timetable

Download

Mediation Skills Onsite Guide

  • Full details of the Mediation Skills Course

  • Case studies from companies we have delivered the Mediation Skills Course onsite with

  • 2014 Timetable for our public courses

  • Our onsite Mediation Skills trainer profiles

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Get the 2014 Mediation Skills Course Timetable

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)