Conflict Resolution Course
Onsite Training?
We can come to you - wherever you are with work- shops and training sessions tailored to your specific needs.
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This Conflict Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened. Having the skills to take a positive approach to conflict resolution can really set you apart from your colleagues.
This course is suitable for a wide range of people including, anyone working in an environment where conflict, anger and hostility are encountered, anyone working with groups in the community or voluntary sector, managers or people working in HR departments and anyone who needs to build skills in negotiation or conflict resolution.
Get Answers to Your Questions in the Conflict Resolution Course Brochure. The brochure contains: Course Format; Certification; Trainer Profiles; Previous Clients; Course Syllabus; Full 2017 Timetable & Course Fee.
Get the Conflict Resolution Brochure & 2017 Timetable Instantly
What's Inside the Brochure?- Full course outline
- Trainer profile & testimonials
- Fee and 2017 Timetable
What is covered in this Conflict Resolution Course?
By the end of the course, participants will have:
- An understanding of the positive side of conflict.
- An understanding of how they react to and handle conflict.
- An understanding of how conflict escalates and how it can be managed and resolved.
What will you learn on the course?
- Understanding Conflict
Aspects and Dynamics of Conflict; Definitions of Conflict; Types of conflict; Why it happens; Conflict Escalation; - Managing Conflict
Theories and Processes of Conflict Resolution; Processes and Skills for Moving Beyond Conflict; Conflict Management Styles; Knowing Your Conflict Style; - The Mediation Process
Procedures & Processes; Case Preparation; Planning for mediation; The Mediation; Uncovering hidden interests; Assessing options; Agreement and conclusion; - Introduction to Negotiating Skills
Guidelines for Negotiation; Problems in Negotiation; Joint Problem Solving; - Opportunity to practice the skills through role play and interactive exercises
How does it Work?
Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.
What's Involved?
Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.
Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.
Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.
Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.
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| Location | Date | Max Attendee | Registered (so far) |
Booking |
|---|---|---|---|---|
| Dublin | Training Centre | 20 June 2016 | 14 | 14 | Fully Booked |
| Dublin | Training Centre | 4 November 2016 | 14 | 14 | Fully Booked |
| Dublin | Training Centre | 10 April 2017 | 14 | 14 | Fully Booked |
| Dublin | Training Centre | 14 July 2017 | 14 | 13 | Get the Last Place |
