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Conflict Resolution Course

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This Conflict Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened. Having the skills to take a positive approach to conflict resolution can really set you apart from your colleagues.

This course is suitable for a wide range of people including, anyone working in an environment where conflict, anger and hostility are encountered, anyone working with groups in the community or voluntary sector, managers or people working in HR departments and anyone who needs to build skills in negotiation or conflict resolution.

Get Answers to Your Questions in the Conflict Resolution Course Brochure. The brochure contains: Course Format; Certification; Trainer Profiles; Previous Clients; Course Syllabus; Full 2018 Timetable & Course Fee.

Get the Conflict Resolution Brochure & 2018 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Trainer profile & testimonials
  • Fee and 2018 Timetable
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What is covered in this Conflict Resolution Course?

By the end of the course, participants will have:

  • An understanding of the positive side of conflict.
  • An understanding of how they react to and handle conflict.
  • An understanding of how conflict escalates and how it can be managed and resolved.
The course takes a very practical approach utilising a blend of interactive role play, peer coaching and case-study based discussion.

What will you learn on the course?


  • Understanding Conflict

    Aspects and Dynamics of Conflict; Definitions of Conflict; Types of conflict; Why it happens; Conflict Escalation;

  • Managing Conflict

    Theories and Processes of Conflict Resolution; Processes and Skills for Moving Beyond Conflict; Conflict Management Styles; Knowing Your Conflict Style;

  • The Mediation Process

    Procedures & Processes; Case Preparation; Planning for mediation; The Mediation; Uncovering hidden interests; Assessing options; Agreement and conclusion;

  • Introduction to Negotiating Skills

    Guidelines for Negotiation; Problems in Negotiation; Joint Problem Solving;

  • Opportunity to practice the skills through role play and interactive exercises

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 20 June 2016 14 14 Fully Booked
Dublin | Training Centre 4 November 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2018 14 14 Fully Booked
Dublin | Training Centre 14 July 2018 14 13 Get the Last Place

Get the Full Course Brochure & 2018 Timetable Instantly

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Get the Conflict Resolution Brochure Instantly

What's Inside the Brochure?
  • Full course & certification outline
  • Career opportunities & trends
  • Fee's and 2018 Timetable

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Conflict Management Onsite Guide

  • Full details of the Conflict Management Course

  • Case studies from companies we have delivered the Conflict Management Course onsite with

  • 2014 Timetable for our public courses

  • Our onsite Conflict Management trainer profiles

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Get the 2014 Conflict Resolution Course Timetable

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Conflict Resolution Workshop

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)