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Dispute Resolution Workshop for Managers

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Onsite Training?

We can come to you - wherever you are with work- shops and training sessions tailored to your specific needs.

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Did you know? 85% of companies around the world experience conflict in the workplace to some degree. We can all guess that the other 15% are self employed contractors. Conflict is inevitable, regardless of how well your team get along, or how great the business is doing. Dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened. As a manager, it is vital to be able to deal with conflict, and we are here to provide you with the skills, tactics and knowledge needed to resolve the dispute.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Dispute Resolution Course Brochure. The brochure contains: Course Format; Certification; Trainer Profiles; Previous Clients; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Dispute Resolution Brochure & 2017 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Trainer profile & testimonials
  • Fee and 2017 Timetable
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By the end of the course, participants will have:

  • An understanding of the positive side of conflict.
  • An understanding of how they react to and handle conflict.
  • An understanding of how conflict escalates and how it can be managed and resolved.

The course takes a very practical approach utilising a blend of interactive role play, peer coaching and case-study based discussion.

What will you learn on the course?


  • Understanding Conflict

    Aspects and Dynamics of Conflict; Definitions of Conflict; Types of conflict; Why it happens; Conflict Escalation

  • Managing Conflict

    Theories and Processes of Conflict Resolution; Processes and Skills for Moving Beyond Conflict; Conflict Management Styles; Knowing Your Conflict Style

  • The Mediation Process

    Procedures & Processes; Case Preparation; Planning for mediation; The Mediation; Uncovering hidden interests; Assessing options; Agreement and conclusion

  • Introduction to Negotiating Skills

    Guidelines for Negotiation; Problems in Negotiation; Joint Problem Solving

  • Opportunity to practice the skills through role play and interactive exercises

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your dispute resolution training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 3 October 2016 14 14 Fully Booked
Dublin | Training Centre 10 April 2017 14 14 Fully Booked
Dublin | Training Centre 14 July 2017 14 9 Book Now

Get the Full Course Brochure & 2017 Timetable Instantly

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Get the Dispute Resolution Brochure Instantly

What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2017 Timetable

Download

Conflict Management Onsite Guide

  • Full details of the Conflict Management Course

  • Case studies from companies we have delivered the Conflict Management Course onsite with

  • 2014 Timetable for our public courses

  • Our onsite Conflict Management trainer profiles

Download Now

Get the 2014 Dispute Resolution Course Timetable

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Dispute Resolution for Managers

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)