By attending this programme participants will be able to:

• List the key EI skills, understand the emotional brain and what EQ means in practice
• Discover the benefits of EI to the leader, the team and the organisation.
• Handle sensitive and challenging emotional situations with more confidence
• Learn how to build relationships with others which enables them to lead more effectively.

What is covered on the Course?

• What is Emotional Intelligence - How your brain works
  
  Defining Emotional Intelligence (EI); Outlining the core EI competencies; The benefits of becoming a more Emotionally Intelligent manager; Assessing your own EI; A framework to develop EI leadership competencies


• The Self-aware Manager – How to build your emotional intelligence
  
  The importance of self-awareness for development; Understanding your personal strengths and weaknesses; Understanding your emotional responses and their impact on others; Seeking on-going feedback to become more self-aware


• The Self-managed Manager – How to manage pressure and strong emotions
  
  The benefits of managing and controlling your emotions; Staying focused and calm under pressure; Managing anger, fear and sadness constructively; Self-motivation to achieve goals


• The Socially Aware Manager – How to engage, empathise and build rapport
  
  Understanding and empathising with others; Building rapport with a broad range of people; Managing and engaging emotions within your team


• Building Relationships – Handling conflict, coaching and feedback situations
  
  Why relationships succeed or fail; Building and managing internal and external relationships; Communicating with and influencing others for enhanced results; Managing conflicts with others – including feedback and difficult conversations; Developing others using emotional coaching


• Action Planning
  
  Developing a personal action plan to support your return to the workplace