You will gain the following benefits:

• Discover successful delegation techniques
• Avoid conflict and increase your teams performance
• Identify how to communicate effectively with all staff
• Understand how to adopt different management styles
• Learn how to turn your staff into a "High Performing Team"

What will you learn on this course?

• Managers Role
  
  Understanding the role of a manager; The importance of inspiring and motivating your team; Identify key responsibilities of a manager in the workplace


• Communication Skills for Managers
  
  Verbal and non verbal communication; How to plan tasks and attain goals through others; Understanding and adapting your own communication style; Communicating to your team whilst providing a clear direction; The art of effective delegation and identifying when to delegate


• Motivation
  
  Understanding and recognising the motivations of individuals and harnessing these for achievement of results; Understanding the importance of boosting ‘satisfiers’ whilst eliminating the potential damage of ‘hygiene’ factors


• Delegation
  
  A structural approach to delegation following a five point process, considering what should be delegated and to whom; Avoiding common pitfalls of poor delegation


• Management Styles And Team Performance
  
  Understand different management styles; Understand desirable attributes of leaders and managers; Identify the skills required to lead and motivate your team; Understand the difference between leadership and management; How to provide effective staff feedback and positively manage performance; The ability to clarify, monitor and evaluate performance against agreed objectives