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Cross Selling & Upselling Course

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Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We've regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is a major challenge for many companies. If you’re looking to increase cross-selling success at your organisation, think about training. On our Cross Selling & Upselling Training Course your staff will learn simple techniques to maximise sales.

DCM can develop customised solutions or deliver off-the-shelf courses in-house for your team. This approach makes perfect sense for groups of 4+ delegates, enhancing cost effectiveness as well as team bonding.

Get Answers to Your Questions in the Cross Selling & Upselling Course Brochure. The brochure contains: Course Format; Trainer Profiles; Previous Clients; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Cross Selling Brochure & 2017 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
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What will you learn?

By the end of this training course, participants will:

  • Under­stand sales as an advanced type of service
  • Rec­og­nise buyer needs
  • Lis­ten for or cre­ate oppor­tu­ni­ties to cross-sell
  • Cre­ate a nat­ural, con­ver­sa­tional bridge to the offer
  • Have more confidence
  • Over­come resis­tance in a pos­i­tive way
  • Close more business

What is covered on this course?


  • Our business purpose with our customers
  • Cross selling or up selling
  • Our goals on each telephone call or customer interaction
  • Improving the structure of telephone call or customer interaction
  • Ensuring that we ‘position’ the call & the relationship so that we are better placed to cross selling and upselling
  • Building rapport with our customer
  • Core skills to improve the conversation so that we can lead up to cross selling
  • Core sales skills
  • What are our products?

This Cross Selling & Upselling Selling Training course will improve your team’s ability to introduce new products or services to your customers and to close more sales. It is a fully customised cross and up selling training course for customer service teams, order departments or telephone sales teams.

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Cross Selling & Upselling Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 17 June 2016 14 14 Fully Booked
Dublin | Training Centre 4 November 2016 14 14 Fully Booked
Dublin | Training Centre 24 February 2017 14 6 Book Now

Get the Full Course Brochure & 2017 Timetable Instantly

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Get the Cross Selling & Upselling Brochure Instantly

What's Inside the Brochure?
  • Full course outline
  • Career opportunities and trends
  • Fee's and 2017 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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Download the 2014 Cross Selling & Upselling Course schedule instantly

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Cross Selling & Upselling

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)