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Telephone Sales Course

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Our Telephone Sales training is not for call-centre robots reading scripts. We train humans to sell to humans by combining our modern techniques and strategies with their natural style. With the advent of social networking, the more traditional but still highly effective skill of selling over the phone is sometimes overlooked. The truth is, the art of effective telephone calls is a key part of the sales person's armoury, and here at DCM, telephone sales are a big part of how we do our business.

This course will allow you to improve your team’s selling skills and build better relationships with your customers. Every skill and concept explored will be brought to life so you can clearly see how you will apply your learning to your sales role.

Get Answers to Your Questions in the Telephone Sales Course Brochure. The brochure contains: 12 Steps to Improve Your Sales Performance; Course Format; Trainer Profiles; Previous Clients; Course Outline; Full 2018 Timetable & Course Fee. 

Get the Telephone Sales Brochure & 2018 Timetable Instantly

What's Inside the Brochure?
  • Full Course & Trainer Outline
  • Training Centres (5 Locations)
  • Fee and 2018 Timetable
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What will you learn?

By the end of this course you will be able to:

  • Develop tips on how to overcome challenging gate keepers.
  • Introductions that motivate the customer to listen.
  • Recognise how to make a positive connection with every customer every time.
  • Pull the client into a conversation.
  • Guiding the customer to realise their purchase/service needs.
  • Understanding the customer's drivers.
  • How to turn objections into buying signals.
  • Making your product/service stand out from competitors.
  • Work with a sales process that focuses on motivating the customer to buy from you by choice.
  • Knowing when to close and gain the commitment.
  • Identify clearly areas for your future development.

What is covered on the Course?


  • Powerful communication – Motivating the client to hear you out

    High level questioning skills; Advanced and creative listening skills that get real answers; identifying the need; Presenting a win/win solution; Influencing skills; Managing our mindset: the self-fulfilling prophecy; Language and voice skills to build rapport

  • Building the Relationship - Getting it Right Every Time

    Understanding and respecting the customer’s emotional needs; Understand the customers' business; Managing challenging customer behaviour

  • The Sales Process - Accelerating the Buying Process

    The sales process meets the buying process; The powerful call opening; Structure and positioning; Identify needs and opportunities; Objection handling; Importance of summarising; When and how to close

  • Staying ahead of competition

    Why should the customer buy from you?; What do your competitors offer? ; How to create benefit statements that create desire to buy

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your Telephone Sales Training today Click Here

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 4 November 2016 14 14 Fully Booked
Dublin | Training Centre 24 February 2018 14 14 Fully Booked
Dublin | Training Centre 26 May 2018 14 10 Book Now

Get the Full Course Brochure & 2018 Timetable Instantly

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Get the Telephone Sales Brochure Instantly

What's Inside the Brochure?
  • Full Course & Trainer Outline
  • Full List of Course Locations
  • Fee's and 2018 Timetable

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Scrummaster Onsite Training Guide

  • Full details of the course

  • Case studies companies we've worked with

  • Our onsite trainer profiles

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Download the 2014 Telephone Sales Course schedule instantly

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Telephone Sales

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)