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Upselling for Customer Service Training

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For many of us, the thoughts of upselling might bring up images of sleazy salespeople trying to line their pockets by selling us extra stuff we don’t need. Unfortunately, sometimes that does happen. What if you could make your customer feel like an upsell is helping them, then you’ll both win. Did you know? 70% of buying experiences are based on how the customer feels they are being treated. If you and your staff are not using any upselling or cross-selling techniques, you are allowing thousands of euros of business to walk out the door every year.

In this workshop, you will learn phrases and words that trigger customers to buy more. We will share the key elements involved in establishing a viable upselling and cross-selling routine for you and your staff, as well as helping you to establish and grow successful and profitable customer relations.

Get Answers to Your Questions in the Upselling for Customer Service Course Brochure. The brochure contains: Course Format; Trainer Profiles; Previous Clients; Course Syllabus; Full 2017 Timetable & Course Fee.

Get the Customer Service Upselling Brochure & 2017 Timetable Instantly

What's Inside the Brochure?
  • Full course outline
  • Training Centres (5 Locations)
  • Fee and 2017 Timetable
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What you will learn:

  • Understand the psychology of customer buying habits
  • Use upselling and cross-selling ‘tricks’ and techniques
  • Create add-on and impulse sales to boost average checks and repeat business
  • Learn effective questioning and suggestive selling techniques to create sales opportunities
  • Learn the benefits of cross-selling to you and your customers
  • Gain new skills needed to overcome objections and resistance
  • Enhance staff performance and improve their productivity
  • Increase profits by taking proactive approach to selling, upselling and cross-selling

What is covered on this course?


  • Our Business purpose with our customers
  • Cross selling or up selling
  • Our goals on each telephone call or customer interaction
  • Improving the structure of telephone call or customer interaction
  • Ensuring that we ‘position’ the call & the relationship so that we are better placed to cross selling and upselling
  • Building rapport with our Customer
  • Core skills to improve the conversation so that we can lead up to cross selling
  • Core sales skills
  • What are our products?

This Upselling Selling Training course will improve your team’s ability to introduce new products or services to your customers and to close more sales. It is a fully customised cross and up selling training course for customer service teams, order departments or telephone sales teams.

How does it Work?

Onsite Training is when we come to you to provide training on your premises or at a location of your choice. Not only will we run the course at a time and venue that suits you, we will also develop a unique programme particular to the developmental, cultural and business requirements of your company.

What's Involved?


Step 1 | After initial discussions, you meet with our training specialist. Here you both work together to design and sculpt a more comprehensive programme outline.

Step 2 | From this outline, a course is designed which addresses your exact needs. Sometimes this involves a completely new course designed from scratch, this depends on your needs.

Step 3 | Once you're happy with everything, the trainer will deliver the course at a venue of your choice on a date that suits.

Step 4 | Once complete, feedback will be gathered from delegates to ascertain the ‘true’ impact. And finally a report will be compiled for you outlining outcomes alongside your stated objectives.

Get a tailored training quote for your upselling training today Get Your Quote

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Location Date Max Attendee Registered
(so far)
Booking
Dublin | Training Centre 16 June 2016 14 14 Fully Booked
Dublin | Training Centre 21 November 2016 14 14 Fully Booked
Dublin | Training Centre 24 February 2017 14 6 Book Now

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What's Inside the Brochure?
  • Full course & certification outline
  • Career opportunities & trends
  • Fee's and 2017 Timetable

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Mediation Skills Onsite Guide

  • Full details of the Mediation Skills Course

  • Case studies from companies we have delivered the Mediation Skills Course onsite with

  • 2014 Timetable for our public courses

  • Our onsite Mediation Skills trainer profiles

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Get the 2014 Mediation Skills Course Timetable

  • Nationwide locations and venues for 2014

  • Areas include | Dublin, Cork, Galway, Limerick, Meath and many other counties

  • Onsite training is also an option

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Upselling for Customer Service

How can we help?

Thanks for getting in touch.

All of our team are currently busy with customers, so please leave your email address and we will get back to you within 10 minutes.

We promise :)