Abusive Customers Training in Carlow

This course is designed to teach your team all about the art of dealing with aggressive and difficult customers. Staff will learn how to manage conversations, deal with aggressive behaviour, identify triggers, de-escalate and negotiate. You can prevent or manage almost any difficult situation with the right communications skills -it's all about technique, not attitude. These skills are remarkably effective and get better with practice.

Location & Timetable: This course is run every 2 months locally. To get the full schedule and location details download the course brochure.

Support Team

Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Get the Abusive Customers Training Course Brochure & 2021 Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2021/22 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Abusive Customers Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance

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Grow Your Career with DCM

Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
access to over 100 free courses and discounts on certified courses

Practical Approach

Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences.

Convenient Locations in Carlow

The course is run in the Talbot Hotel Carlow, Portlaoise Rd, Carlow and The Courthouse Hotel, Dublin St, Carlow. The course includes lunch, parking and the full course materials.

Small Intimate Class Size

Wedged in a room with 30 other people might work for some, but it's not for us and probably not for you either. You work and learn best in small groups.

96% Of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% Of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Our aim is that each learner will gain the skill set required for dealing with abusive customers to apply to their job.

Understanding Customer Behaviours

Building rapport, communication and trust with clients
Understanding different personality types
Use effective interpersonal skills to improve negotiating outcomes

Managing The Conversation and Aggressive Behaviour

Managing the conversation
Defusing and hot phrases to avoid
How to recognise aggressive behaviour

Handling Difficult Customers

6 Steps to dealing with difficult and aggressive people
Proposing a solution that you can deliver on
The importance of delivering on our promises

Did You Know? You will get free DCM Membership if you decide to book the Abusive Customers Course. As a member company, you will have access to 100's of free courses for your team.

30 FREE One Day Courses

Our virtual courses allow you and your team to access 30 free award-winning classroom training courses, without leaving your home or office.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered. We pride ourselves on providing full, compassionate and comprehensive support to all of our learners.

Our Certification Partners

Inhouse Training? In Your Office, In Carlow. We'll Come to You.

Looking for a Tailored Course?

We’ll work with you to create a course that your team and your business need. Get in touch and you'll have a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Talbot Hotel Carlow, Portlaoise Rd, Carlow and The Courthouse Hotel, Dublin St, Carlow.

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (059) 9188039

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