Our aim is that each learner will gain the skill set required for dealing with abusive customers to apply to their job.
- Building rapport, communication and trust with clients
- Understanding different personality types
- Use effective interpersonal skills to improve negotiating outcomes
- Managing the conversation
- Defusing and hot phrases to avoid
- How to recognise aggressive behaviour
- 6 Steps to dealing with difficult and aggressive people
- Proposing a solution that you can deliver on
- The importance of delivering on our promises
Did You Know? You will get free DCM Membership if you decide to book the Abusive Customers Course. As a member company, you will have access to 100's of free courses for your team.