Aggressive Customer Training in Carlow

This training course will give learners non-physical techniques that are powerful and effective when confronted with conflict situations. Conflict and aggression are extremely unpleasant and worrying for most people. We, therefore, want to feel able to deal with it if the need arises.

Naturally, most people don't want to 'meet fire with fire' - to become aggressive and confrontational themselves. The need is therefore for non-physical techniques that are powerful and effective.

Support Team

Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Aggressive Customers Training Course Brochure & 2023 Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2023 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Aggressive Customer Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance

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Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
access to over 100 free courses and discounts on certified courses

Try Our Free Courses

Why not try our free one of our Free 1 Day Live Virtual Courses. (30 to Choose From). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered Aggressive Customer Training to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations..

96% Of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% Of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Our aim is that each learner will gain the skill set required when dealing with aggressive customers to apply to their job.

Understanding Customer Behaviours

Communication & trust with clients
Understanding different personality types
Improve negotiating outcomes

Handling Difficult Customers

Master Strategy: T.A.L.K.
Defusing - methods to control situations
Hot phrases to avoid

Managing Aggressive Behaviour

Recognise aggressive behaviour
Defuse aggression
What not to do
Motivate to a win/win outcome

Did You Know? You will get free DCM Membership if you decide to book the Aggressive Customer Training. As a member company, you will have access to 100's of free courses for your team.

30 FREE One Day Courses

Our virtual courses allow you and your team to access 30 free award-winning classroom training courses, without leaving your home or office.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered. We pride ourselves on providing full, compassionate and comprehensive support to all of our learners.

Our Certification Partners

Got Questions? Please Don't be Afraid to Ask.

How can we help?

You’ve got some question’s and we’ve got plenty of answer’s. Ask us about the course, the price, the certification, future opportunities … anything we can help with! Don’t be shy - we promise we’re really nice.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Talbot Hotel Carlow, Portlaoise Rd, Carlow and The Courthouse Hotel, Dublin St, Carlow.

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (059) 9188039

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