Angry Customers Training in Carlow

This highly-interactive 1-Day training course will give your staff techniques that are effective when confronted with conflict situations. Conflict and aggression are extremely unpleasant and worrying for most people. We, therefore, want to feel able to deal with it if the need arises. The problem arises in just how to deal with it. The course will focus on non-physical techniques that are powerful and adequate when dealing with angry and aggressive customers.

Location & Timetable: This course is run every 2 months locally. To get the full schedule and location details download the course brochure.

Support Team

Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Get the Angry Customers Training Course Brochure & 2023 Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2023 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Angry Customers Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance

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access to over 100 free courses and discounts on certified courses

Practical Approach

Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences.

Convenient Locations in Carlow

The course is run in the Talbot Hotel Carlow, Portlaoise Rd, Carlow and The Courthouse Hotel, Dublin St, Carlow. The course includes lunch, parking and the full course materials.

Small Intimate Class Size

Wedged in a room with 30 other people might work for some, but it's not for us and probably not for you either. You work and learn best in small groups.

96% Of people who attended our training courses would recommend to others

521 Number of companies & government agencies we worked with in 2019.

93% Of our customers say they're very or extremely satisfied with our trainers

What is covered in this course?

Our aim is that each learner will gain the skill set required when dealing with aggressive customers to apply to their job.

Understanding and Handling Customer Behaviours

Communication & trust with clients
Understanding different personality types
Improve negotiating outcomes
6 Step Plan

Managing the Conversation

Master Strategy: T.A.L.K.
Defusing
Methods to control situations
Hot phrases to avoid
Solutions that can be delivered

Managing Aggressive Behaviour

Recognise aggressive behaviour
Defuse aggression
What not to do
Follow up procedure
Coping with aggression after the event

Did You Know? You will get free DCM Membership if you decide to book the Angry Customers Training. As a member company, you will have access to 100's of free courses for your team.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered. We pride ourselves on providing full, compassionate and comprehensive support to all of our learners.

Our Certification Partners

Inhouse Training? In Your Office, In Carlow. We'll Come to You.

Looking for a Tailored Course?

We’ll work with you to create a course that your team and your business need. Get in touch and you'll have a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Talbot Hotel Carlow, Portlaoise Rd, Carlow and The Courthouse Hotel, Dublin St, Carlow.

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (059) 9188039

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