This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clients.
- Phone etiquette
- Tools
- Types of questions
- Benchmarking
- Goal setting
- Key steps
- Define & understand call centre strategies
- Create SMART goals
- Familiarise yourself with strategies that sharpen effective communication
Please Note: Each delegate will leave the course with an action plan for the workplace