Our aim is to give you the skills and techniques needed to enhance your customer service skills and enable you to provide exceptional customer service.
- What is CRM
- How is it done in your organisation?
- What do you do well and what needs to be improved?
- Understanding interpersonal transactions
- Choosing your behaviour
- Influencing the behaviour
- Dealing with difficult clients
- Practice techniques for managing difficult conversations and expectations
- Develop methods to frame conversations in a positive way
- Work on their active listening skills
Please Note: Each delegate will leave the course with an action plan for the workplace