Complaint Handling Course in Cavan

This course explains how to stay calm under pressure, not to overreact, and how to remain professional when managing issues. Customer expectations for speed, quality, cost control and delivery have increased and customers complain when their expectations are not met.

You will leave the course with a personal action plan identifying the key changes to make, and skills to practise, to ensure you stay calm at all times regardless of the pressure of the situation.

Support Team

Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

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Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Complaint Handling Training Course Brochure & 2023 Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2023 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Complaint Handling Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance

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Why not try our free one of our Free 1 Day Live Virtual Courses. (30 to Choose From). We have topics including management, project management and lots more.

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We have delivered Complaint Handling training to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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What is covered in this course?

By the end of this course you will be able to understand the change in your thinking and behaviour that is required to manage complaining customers.

Managing Customer Complaints

Why customers complain
Managing extremes of behaviour
Managing emotion

Managing Angry & Abusive Customers

Managing the issue and not the person
Managing your customer’s emotion
Staying calm under pressure

Generating Customer Loyalty

Listening & responding to the customer
Using the complaint to re-shape the 'customer experience'
Genuine customer service

Did You Know? You will get free DCM Membership if you decide to book the Complaint Handling Course. As a member company, you will have access to 100's of free courses for your team.

30 FREE One Day Courses

Our virtual courses allow you and your team to access 30 free award-winning classroom training courses, without leaving your home or office.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered. We pride ourselves on providing full, compassionate and comprehensive support to all of our learners.

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How can we help?

You’ve got some question’s and we’ve got plenty of answer’s. Ask us about the course, the price, the certification, future opportunities … anything we can help with! Don’t be shy - we promise we’re really nice.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (049) 430 9008

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