This course will benefit all Managers/ Human Relations professionals looking to resolve conflict within the work environment
- Dynamics of conflict
- Types of conflict
- Conflict escalation
- Processes and procedures
- Assessing options
- Agreement and conclusion
- Assessing issues
- Guidelines to negotiations
- Joint problem solving
Did You Know? You will get free DCM Membership if you decide to book the Conflict Management Course. As a member company, you will have access to 100's of free courses for your team.