This course will benefit all tManagers/Human Relations professionals looking to under workplace behaviours and dispute resolution.
- Dynamics of conflict
- Types of conflict
- Conflict escalation
- Theories and processes
- Moving beyond conflict
- Conflict management styles
- Processes and procedures
- Assessing options
- Agreement and conclusion
Did You Know? You will get free DCM Membership if you decide to book the Conflict Resolution Course. As a member company, you will have access to 100's of free courses for your team.