This course is highly practical and provides a step-by-step approach to reducing your bad debts.
- Why we offer credit?
- Reducing the risks of bad debts
- How late payments effects our business
- Planning your call
- Handling objections
- Getting commitment to a payment
- "Can't Pay" versus "Won't Pay"
- Negotiation and persuasion techniques
- Dealing with conflict
Please Note: Each delegate will leave the course with an action plan for the workplace