Support
Experience
Training Team
Quality Assured
What is covered in this course?
Learners will understand the nature of crisis and the stages of crisis management and how to effectively deal with them.
1
Introduction
- What is a crisis?
- Key crisis types
- Identifying potential crises, target audiences and their concerns
- Crisis planning, crisis management and immediate crisis response
2
Handling a Crisis
- Maintaining control and overall business continuity
- Managing the media within a crisis (and understanding the boundaries of control)
- Handling customer relations
- Maintaining staff morale
3
Skills
- Understanding and managing the legal aspects of a crisis across different legal regimes
- Understanding and managing the insurance aspects of a crisis.
- Formulate Incident and Crisis Management Plans relevant to their organization
- Invoke and manage an incident or a crisis through the use of a Crisis Management Plan
Please Note: Each delegate will leave the course with an action plan for the workplace
