The aim of this training is to provide the knowledge required to develop a CX strategy relevant to your organisation.
- Increased customer loyalty
- Increased customer satisfaction
- Better word-of-mouth marketing, positive reviews, recommendations
- What is customer service?
- What is customer experience?
- Technology & Design:This is the brand touchpoint
- Long wait times
- Employees who do not understand customer needs
- Service that is not personalised
Please Note: Each delegate will leave the course with an action plan for the workplace