This course will teach you the basic knowledge and skills to design, create and deliver high quality customer service through email channels.
- Decide when to email versus calling the customer
- Write specific, meaningful subject lines
- Start and close emails with the “human dimension”
- Use the GRACE email format for excellent customer service
- Articulate action items clearly
- Achieve clarity and conciseness in writing
- Create a respectful tone
- Ensure completeness
- Achieve proper email etiquette
- Proofread for perfection
Did You Know? You will get free DCM Membership if you decide to book the Customer Service Emails training. As a member company, you will have access to 100's of free courses for your team.