Customer Service Management Training in Cavan

Customer service management is a way to interact with your customers that gives them a pleasant experience as well as lets you manage them in an organised way. This 1-day training will give you the skills and techniques to keep your customer service team motivated, on track and delivering exceptional levels of service. By the end of the course, you will be able to set clear objectives with their team members as well as objectives that stretch to achieve more and to coach team members effectively to get maximum performance

Location & Timetable: This course is run every 2 months locally. To get the full schedule and location details download the course brochure.

Support

Dedicated team of trainers and staff, committed to delivering support and advice to our customers.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

a few of the companies that trust dcm

Get the Customer Service Management Training Course Brochure & 2021 Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2020/2021 & Fee.

Discounted Rates

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Team Development Needs?

Do you have team development needs? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Find out more

WHY CHOOSE THIS CUSTOMER SERVICE TRAINING COURSE?

This Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

Practical Approach

Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences.

Convenient Locations in Cavan

We run the course in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan.

Small Intimate Class Size

Wedged in a room with 30 other people might work for some, but it's not for us and probably not for you either. You work and learn best in small groups.

96% Of people who attended our training courses would recommend to others

521 Number of companies & government agencies we worked with in 2019.

93% Of our customers say they're very or extremely satisfied with our trainers

What is covered in this course?

This course covers the types of communication along with the main elements of Customer Service, which are necessary to ensure that the objectives of both the customer and the organisation are met.

Introduction to Customer Service

The core principles of customer service excellence
Understanding of the different types of customers and the value of customers and their loyalty and the costs and impacts of poor customer service
Understanding unpleasant experiences

Communication Skills

The language and communication skills for successful interactions
The elements of effective communication
Adapt your behaviour to meet customers’ needs or expectations

Skills

Dealing with stress and calming upset customers
Maintaining a positive and customer-friendly attitude
Developing a toolkit to build stronger and long lasting customer relationships

Please Note: Each delegate will leave the course with an action plan for the workplace

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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DCM Learning Who We Are and What We’re About

DCM Learning is an award provider of training and consultancy solutions to global brands.

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

Inhouse Training? In Your Office, In Cavan. We'll Come to You.

Looking for a Tailored Course?

We’ll work with you to create a course that your team and your business need. Get in touch and you'll have a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (049) 430 9008

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