Customer Service Management Training in Cavan

Customer Service Management Training in Cavan

Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers and driving sales.

In this course, learn the skills to expertly navigate and juggle the numerous requirements of the job. Learn to recognise which tasks need to be prioritised and how to improve customer loyalty and retention by exceeding customer expectations with great service.

Support Team

Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

a few of the companies that trust dcm

Get the Customer Service Management Training Course Brochure & Timetable Instantly

Get the Customer Service Management Training Course Brochure & Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2021/22 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Customer Service Management Training for Your Team?

Are you looking for a customised course for your team? An in-house training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Get a Quote

Grow Your Career with DCM

Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
access to over 100 free courses and discounts on certified courses

Practical Approach

Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences.

Convenient Locations in Cavan

We run the course in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan.

Small Intimate Class Size

Wedged in a room with 30 other people might work for some, but it's not for us and probably not for you either. You work and learn best in small groups.

96% Of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% Of learners report career benefits like getting a promotion or a raise

What is covered in this course?

This course will teach you the basic knowledge and skills to provide a productive and motivating working environment addressing any issues/disputes from customers or clients.

1

Introduction to Customer Service

The core principles of customer service excellence
Understanding of the different types of customers and the value of customers and their loyalty and the costs and impacts of poor customer service
Understanding unpleasant experiences

2

Communication Skills

The language and communication skills for successful interactions
The elements of effective communication
Adapt your behaviour to meet customers’ needs or expectations

3

Skills

Dealing with stress and calming upset customers
Maintaining a positive and customer-friendly attitude
Developing a toolkit to build stronger and long lasting customer relationships

Did You Know? You will get free DCM Membership if you decide to book the Customer Service Management training. As a member company, you will have access to 100's of free courses for your team.

30 FREE One Day Courses

Our virtual courses allow you and your team to access 30 free award-winning classroom training courses, without leaving your home or office.

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Over 20,000+ Members Trust DCM Complete End-to-End Training & Support

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered. We pride ourselves on providing full, compassionate and comprehensive support to all of our learners.

Our Certification Partners

Inhouse Training? In Your Office, In Cavan. We'll Come to You.

Looking for a Tailored Course?

We’ll work with you to create a course that your team and your business need. Get in touch and you'll have a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (049) 430 9008

Locations

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