Dealing with Violence Training in Cavan

This 1-Day training course is ideal for any company wishing to help its employees understand the potential problems related to workplace violence and aggression. It will give the knowledge and skills necessary to identify different aggressive styles and analyse the dynamics of these difficult behaviours. By the end of the course, all staff will have the skills required to deal with aggression, help them to spot signs of anger and violence and to take a planned and practised approach to difficult situations.

Location & Timetable: This course is run every 2 months locally. To get the full schedule and location details download the course brochure.

Support

Dedicated team of trainers and staff, committed to delivering support and advice to our customers.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Get the Dealing with Violence Training Course Brochure & 2019 Timetable Instantly

Course Locations The course is run in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan

Full Course Outline What's Inside the Brochure: Course Format; Trainer Profiles; Testimonials; Full 2019 Timetable & Fee.

What’s Included? A delicious lunch each day with morning and afternoon tea/coffee; Free parking, WIFI and course materials.

Team Development Needs?

Do you have team development needs? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Find out more

WHY CHOOSE THIS DEALING WITH VIOLENCE TRAINING COURSE?

By the end of the course all staff will have the skills required to deal with aggression, help them to spot signs of anger and violence and to take a planned and practiced approach to difficult situations.

Practical Approach

Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences.

Convenient Locations in Cavan

We run the course in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan.

Small Intimate Class Size

Wedged in a room with 30 other people might work for some, but it's not for us and probably not for you either. You work and learn best in small groups.

96% Of people who attended our training courses would recommend to others

521 Number of companies & government agencies we worked with in 2018.

93% Of our customers say they're very or extremely satisfied with our trainers

What is covered in this course?

Our aim is that each learner will gain the skill set required when dealing with violent customers to apply to their job.

Understanding Behaviours

Communication & trust with clients
Understanding different personality types
Improve negotiating outcomes
Master Strategy: T.A.L.K.

Handling Violent Customers

6 Step Plan
Solutions that can be delivered
Importance of delivering on promises
Recognise violent behaviour
Defuse violence

Managing Violent Behaviour

What not to do
Motivate to a win/win outcome
Follow up procedure
Coping with aggression after the event

Please Note: Each delegate will leave the course with an action plan for the workplace

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

Ask a Question

DCM Learning Who We Are and What We’re About

DCM Learning is an award provider of training and consultancy solutions to global brands.

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

Inhouse Training? In Your Office, In Cavan. We'll Come to You.

Looking for a Tailored Course?

We’ll work with you to create a course that your team and your business need. Get in touch and you'll have a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Farnham Arms Hotel, Main Street, Cavan, Co. Cavan | Raddison Blu Farnham Estate Hotel, Cavan, Co. Cavan

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (049) 430 9008

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