This course will teach you the basic knowledge and skills to deal with violence in a mature and safe manner, protecting your physical and well-being as a result of any violent or aggressive behaviours.
- Communication & trust with clients
- Understanding different personality types
- Improve negotiating outcomes
- Master Strategy: T.A.L.K.
- 6 Step Plan
- Solutions that can be delivered
- Importance of delivering on promises
- Recognise violent behaviour
- Defuse violence
- What not to do
- Motivate to a win/win outcome
- Follow up procedure
- Coping with aggression after the event
Did You Know? You will get free DCM Membership if you decide to book the Dealing With Violence Training. As a member company, you will have access to 100's of free courses for your team.