This course is highly practical and provides a step-by-step approach to reducing your bad debts.
- Why we offer credit?
- Reducing the risks of bad debts
- How late payments effects our business
- Planning your call
- Handling objections
- Getting commitment to a payment
- "Can't Pay" versus "Won't Pay"
- Negotiation and persuasion techniques
- Dealing with conflict
Did You Know? You will get free DCM Membership if you decide to book the Debt Collection Training. As a member company, you will have access to 100's of free courses for your team.