The Difficult Conversations Course is designed to teach the best practices when having difficult closing conversations. Learners will be shown how to manage conversations, deal with complex behaviour, deal with distress and protect themselves from stress and challenges. Learners will have the techniques needed to deal with difficult & emotional conversations, manage their stress levels, and remain professional during these difficult conversations.

This course will teach a step-by-step approach to handle difficult conversations with confidence and be able to remain calm and confident during difficult conversations. This course will provide the skills and confidence to do this with empathy and clarity while ensuring they keep to the recommended guidelines and boundaries.