This course will benefit all Managers/Human Relations professionals looking to resolve conflict within the work environment
- Dynamics of conflict
- Types of conflict
- Conflict escalation
- Theories and processes
- Moving beyond conflict
- Conflict management styles
- Processes and procedures
- Assessing options
- Agreement and conclusion
Did You Know? You will get free DCM Membership if you decide to book the Dispute Resolution course. As a member company, you will have access to 100's of free courses for your team.