This course will teach you the basic knowledge and skills to build rapport with customer's using effective questioning techniques and communication skills to respond positively to objections.
- Negotiating situations
- How to overcome them
- Pre-handling objections as the ideal solution
- Listen to the customer
- Restate the objection using a different phrase
- Go back into the sale at the point which you left it or attempt to close if applicable
- Understanding different closing techniques
- Handling of objections going forward
Did You Know? You will get free DCM Membership if you decide to book the Handling Objections Training course. As a member company, you will have access to 100's of free courses for your team.