We aim to help the learner with questioning techniques, information gathering and understanding how to build rapport with the customer.
- Negotiating situations
- How to overcome them
- Pre-handling objections as the ideal solution
- Listen to the customer
- Restate the objection using a different phrase
- Go back into the sale at the point which you left it or attempt to close if applicable
- Understanding different closing techniques
- Handling of objections going forward
Please Note: Each delegate will leave the course with an action plan for the workplace