At the end of the course each learner will leave the course with the tools needed to improve service within your organisation, increase productivity, and as a result, offer your customers better service.
- Identifying internal suppliers and customers
- Analysing service “touch points”
- Determining each employee’s needs as a customer
- Determining each employee’s needs as a customer
- Measuring internal service
- Building a positive attitude for internal service
- Dealing with difficult or challenging internal customers
- Turn complaints into improvements
- Eliminating blame and “That’s not my job” attitudes
Please Note: Each delegate will leave the course with an action plan for the workplace