Support
Experience
Training Team
Quality Assured
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What is covered in this course?
At the end of the course each learner will know how to build and maintain lasting trust and respect within relationships that are developed within the working environment.
1
Introduction
- What are interpersonal skills
- Understanding the importance of people skills
- How your interpersonal skills affect others - and what you can do about this
2
Communication Skills
- Determining your interpersonal strengths and weaknesses
- The importance of active listening;
- Methods to improve the effectiveness of your communication
3
Assertiveness Skills
- What is Assertiveness? and how assertive are you?
- What is the difference between submissiveness
- Assertiveness and aggressiveness
Please Note: Each delegate will leave the course with an action plan for the workplace
