This course will teach you the tactics a person uses to interact with others effectively, improve working relationships and build your confidence for work place conversation.
- What are interpersonal skills
- Understanding the importance of people skills
- How your interpersonal skills affect others - and what you can do about this
- Determining your interpersonal strengths and weaknesses
- The importance of active listening;
- Methods to improve the effectiveness of your communication
- What is Assertiveness? and how assertive are you?
- What is the difference between submissiveness
- Assertiveness and aggressiveness
Did You Know? You will get free DCM Membership if you decide to book the Interpersonal Effectiveness Training course. As a member company, you will have access to 100's of free courses for your team.