At the end of the course each learner will gain an understanding of customers' diverse and specific business needs and applying product knowledge to meet them.
- Improve communication to customers, either face to face or over the phone
- Developing a thorough and detailed knowledge of technical specifications
- Documenting features of employers' systems and processes
- Networking and follow-up courtesy calls
- Cold-calling to generate new business leads
- Prepare and deliver demonstrations of software
- Knowing your products - what products or services you have to offer and how to present them in an attractive way to the client
- What sets us apart from our competition?
- Demonstrating Features & Benefits
Please Note: Each delegate will leave the course with an action plan for the workplace