At the end of the course each delegate will know how to develop long term relationships and be able to plan and develop relationships with key people.
- Understanding key account management
- Development of an account
- Asking high-value questions
- Adapt your own selling plan to your account
- Plan and develop relationships with key people
- Understanding the customer & adapting the sales pitch
- Setting up a review to strengthen the key relationship
- Understanding account behavior
- Knowing when and how to close the sale
Please Note: Each delegate will leave the course with an action plan for the workplace