Our aim is that each learner will create stronger connections with people, improve relationships and learn how to listen with compassion.
- The Three Levels of Listening
- Effective Questioning Skills
- Questioning To Understand
- Maintain Flow: Responding Without Interrupting
- Empathy, supporting deep listening
- Giving Others Accurate Feedback
- Mindful Listening
- Willingness to Listen
- Getting Your Message Across
- Managing Your Emotions When Listening
- Dealing With Triggers
- Developing Attention and Mindfulness
Please Note: Each delegate will leave the course with an action plan for the workplace