By the end of this course you will be able to effectively manage customer feedback and allow you to improve operations, user experience, customer service, and all other functions of your company.
- The business objectives
- Analysing specific feedback & deciding what action to take
- Providing customers with excellent CX to build client base
- Using feedback to improve your products, brand, and customer experience
- Data-driven feedback about what customers want, what’s working and what’s not.
- Putting feedback back into the business
Please Note: Each delegate will leave the course with an action plan for the workplace