This course will help to introduce mediation to handle workplace conflict swiftly and cost effectively.
- What is Mediation
- Understanding Conflict, forms of Conflict Resolution
- Mediator Competences, benefits of Mediation
- Ethical Standards
- Examination of a range of contexts for mediation practice
- Consideration of different models and styles of mediation
- In-depth knowledge of the application and process of workplace mediation
- Listening skills and negotiation skills
- Conflict mapping, response strategies
- Problem-solving skills and process skills
- Managing difficult behavior
Please Note: Each delegate will leave the course with an action plan for the workplace