Our aim is that each learner will know how to communicate in a more persuasive manner with others and have the essential skills of influencing and persuading.
- Influence & Persuasion: Understanding the power
- Differences and essential skills.
- Structuring your communication
- Making your case
- Dealing with conflict
- Know the difference between listening & hearing
- Communication techniques
- Understanding the importance of body language
Please Note: Each delegate will leave the course with an action plan for the workplace