Retail Customer Service Training in Cork

While some things never change, this is not the case for the retail industry. Retail is a very competitive industry and companies are increasingly turning training staff in new innovative skills to drive and improve large-scale business problems, including the top retail customer service challenges.

This course aims to provide all the necessary customer service skills and knowledge to deliver the best possible experience every time they engage with a customer. All retailers should strive to go above and beyond across every channel to deliver exceptional customer service.

Support Team

Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Get the Retail Customer Service Training Course Brochure & Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2023 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Retail Customer Service Training for Your Team?

Are you looking for a customised course for your team? An in-house training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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Grow Your Career with DCM

Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
access to over 100 free courses and discounts on certified courses.

Practical Approach

Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences.

Convenient Locations in Cork

We run the course in the Clayton Hotel Cork City, Lapps Quay, Cork City | Cork International Hotel, Cork Airport Business Park, Co. Cork

Small Intimate Class Size

Wedged in a room with 30 other people might work for some, but it's not for us and probably not for you either. You work and learn best in small groups.

96% Of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% Of learners report career benefits like getting a promotion or a raise

What is covered in this course?

This course will teach you the basic knowledge and skills to keep focus on the customer, confront issues with proactive support and cross sell when an opportunity arises.

Introduction

The importance of customer service and the cost of poor customer service
Internal and external customers
Customer expectations, going above and beyond.

Dealing With Complaints

Asking questions, admitting to mistakes, being empathetic
Complaints over the phone, e-mail complaints
Handling abuse, personal safety, what to do next

Communication

Self-awareness and confidence, politeness, acknowledging needs
positive phrases, avoiding jargon
beginning and ending interactions, communication over the phone

Did You Know? You will get free DCM Membership if you decide to book the Retail Customer Service Training course. As a member company, you will have access to 100's of free courses for your team.

30 FREE One Day Courses

Our virtual courses allow you and your team to access 30 free award-winning classroom training courses, without leaving your home or office.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Support Team

With a support team on hand to help you learn with us, we ensure that you are not alone during your online learning. Whatever it is, we’ve got it covered. We pride ourselves on providing full, compassionate and comprehensive support to all of our learners.

Our Certification Partners

Inhouse Training? In Your Office, In Cork. We'll Come to You.

Looking for a Tailored Course?

We’ll work with you to create a course that your team and your business need. Get in touch and you'll have a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING WITH LAST YEAR

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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Locations

Locations: The course is run in the Clayton Hotel Cork City, Lapps Quay, Cork City | Cork International Hotel, Cork Airport Business Park, Co. Cork

What's included: A delicious lunch with tea/coffee, free parking, WIFI and course materials.

Got Questions?: Call (021) 242 9691

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