This course will teach you the basic knowledge and skills in customer service, marketing of profitable products, cross selling techniques and customer engagements.
- The world according to a potential customer – what’s going through their head as they enter your store?
- What’s going through your head as you see them enter the store?
- Acknowledging customers you cannot assist immediately
- The “I know exactly what I want” customer
- The “I wonder if you can help me?” customer
- The browsing customer & overcoming “I’m just looking” before it even occurs!
- Recognising buying signals
- When to ask for the business
- How to ask for the business
- Up-selling techniques
Did You Know? You will get free DCM Membership if you decide to book the Retail Sales Training course. As a member company, you will have access to 100's of free courses for your team.