This course will help you understand the sales process and provide you with the skills and confidence needed to become a member of the sales team.
- What is your role in this?
- Understanding challenges faced in a non-sales role
- Understanding your selling style
- Communication styles reviewed
- Developing a conversational style
- Projecting a professional image over the phone and face to face
- Importance of greetings
- Questioning and listening skills
- Different styles and approaches to communication
Please Note: Each delegate will leave the course with an action plan for the workplace