This course will teach you to turn promising leads into sales and build strong customer relationships.
- Understanding the telephone sales process
- Differentiating our products and service from our competitors
- Preparing intelligent questions to encourage conversation
- Communicating over the telephone v face-to-face - points of difference
- Barriers to effective communication
- Active Listening - listening versus hearing
- Sales Planning - generating and qualifying your leads
- Presenting your sale
- Planning your calls - preparing powerful call opening scripts, feature & benefit statements & your sales pitch
Did You Know? You will get free DCM Membership if you decide to book the Telesales Skills course. As a member company, you will have access to 100's of free courses for your team.